Help center

Centur Basket Help Center

Welcome to the Centur Basket Help Center! We’re here to assist you with any questions or concerns you may have about your online shopping experience. Below you’ll find helpful information organized by categories.

1. Getting Started

  • Creating an Account: Step-by-step guide on how to sign up and activate your account.
  • Logging In: Instructions for logging in and troubleshooting common login issues.
  • Exploring Products: Tips on how to navigate our website and find what you need.

2. Shopping & Orders

  • How to Place an Order: Detailed instructions on adding items to your cart and completing your purchase.
  • Payment Methods: Information on accepted payment options and how to use them.
  • Order Confirmation: What to expect after placing your order and how to verify your details.

3. Shipping & Delivery

  • Shipping Options: Overview of available shipping methods and delivery times.
  • Tracking Your Order: How to track your shipment and understand the tracking process.
  • Changing Shipping Address: Steps to update your shipping address before an order is processed.

4. Account Management

  • Updating Your Profile: How to change your personal information, including address and payment methods.
  • Password Reset: Instructions for resetting your password if you forget it.
  • Subscription Preferences: How to manage your email subscriptions and notifications.

5. Customer Support

  • Contact Us: Information on how to reach our customer support team via email or phone.
  • Frequently Asked Questions (FAQs): A list of common questions and their answers for quick reference.

6. Affiliate Program

  • Joining the Affiliate Program: Overview of how to sign up and start earning commissions.
  • Tracking Your Earnings: How to monitor your sales and commissions through the affiliate dashboard.

7. Promotions & Discounts

  • Current Promotions: Information on ongoing sales, discounts, and special offers.
  • Applying Discount Codes: How to use promo codes during checkout for additional savings.
  • Loyalty Programs: Details about any loyalty or rewards programs available for returning customers.

8. Product Information

  • Product Descriptions: Explanation of how to find detailed product information, including specifications and reviews.
  • Availability: Information on how to check stock levels and when products will be restocked.
  • Size Guides: Helpful charts for apparel and footwear to ensure the right fit.

9. Security & Privacy

  • Data Protection: Overview of how we protect your personal information and secure your data.
  • Payment Security: Information on the security measures in place for safe online transactions.
  • Privacy Policy: Link to the privacy policy outlining how your data is used and stored.

10. Technical Support

  • Website Issues: Common troubleshooting tips for problems like broken links or pages not loading.
  • Browser Compatibility: Recommendations for browsers to use for the best shopping experience.
  • Mobile App Support: If applicable, information about any mobile apps and how to use them.

11. Feedback & Suggestions

  • How to Leave Feedback: Encourage customers to share their experiences and suggestions for improvement.
  • Product Requests: Information on how to request new products or features.

12. Gift Services

  • Gift Cards: Information on purchasing and redeeming gift cards.
  • Gift Wrapping: Details about gift-wrapping options, if available.

13. Community Engagement

  • Social Media Links: Encourage users to connect with you on social media platforms for updates and promotions.